SUCCESS STORIES
Client Reviews.
I just want to take some intentional time to put down on paper how grateful I am for Kandra’s unwavering help.
I have spent 31 years in the healthcare business, and I understand how difficult it is to deal with insurance. And I know that health insurance is more about the financial and insurance bottom line than it is about health. But as a practitioner, you learn how to deal with that. Being a pretty healthy guy, I’ve not really had to deal with being a patient and dealing with the insurance bureaucratic mess. Here’s where someone like Kandra is a make-it-or-break-it person in your life.
In late October of 2022, I was diagnosed with squamous cell carcinoma in my head, neck, and face. It happened very fast, and before I knew it, I was in a 12 to 13-hour surgery having the cancer removed along with most of my right maxilla, teeth, and part of my lower jaw. It’s unsettling, to say the least, to have to deal with that fact alone, but then to have to deal with my insurance, the extremely high deductible, and how we were going to pay for all that. The story doesn’t end there. Now I have to rebuild my face, figure out how to get teeth where there is no bone to attach them to, and so on.
The insurance, that I’ve been paying into for 31 years and haven’t used more than a handful of times in that period, is now telling me that in order to do the work I need to rebuild my maxilla and teeth in a practical/functional way is not medically necessary or part of my original surgery.
You’ve got to be kidding, right?
My wife and I did everything we can to talk to the insurance company and try to change this preposterous perception. The surgery is what removed the cancer, but also the function. I wouldn’t have to go through countless doctors’ consultations to figure out how to rebuild my jaw function, had it not been for the surgery. The insurance company was not helpful. I was just a number, just a voice on the other end of the line that they didn’t have to look in the eye or be held accountable to.
I was expressing my frustration to a very good friend when she told me that she had a friend that could possibly help me.
That was when Kandra came into the picture.
Kandra has been nothing short of an angel and a miracle worker. The characteristic that most stands out for me is that Kandra was highly communicative. A value lost on most people today. Kandra really listened and understood my case and what I needed.
Then, Kandra did something that you also rarely see anymore.
She stated what she believed she could do for me and was, and is, absolutely relentless in getting it accomplished.
Here is the best part. She has been HIGHLY communicative through her fight to get my insurance to contribute to the building of my new mouth appliances.
Kandra has given me hope and peace of mind that I have a true advocate fighting alongside me. Hopefully, someday soon I will be able to thank her in person.
Kandra is a rare person who does what she says she will do and loves to help people so much that she goes above and beyond to fight the good fight.
Thank you, Kandra! You are a rare breed.
- Jeff ChamberlainChiropractor & Oral Cancer Patient
I have been trying several medical billing and training companies. They either didn’t know what they were doing or just came, gave several lectures, took $$$ and left us high and dry. I had almost lost faith in medical billing. I was skeptical with Kandra but she made it work for us. We are in the initial stage of learning and we are getting paid from insurance companies. She restored my trust in medical billing. Like working with her!!!
- Javed Bhojani, DDS
We have worked with Kandra for several months now and have found her to be most invested in our success.
She came to my office in person to help us begin the process of medical billing and we’re so glad that we found her! I’ve previously spent thousands of dollars with two different medical billing organizations and neither put forth the effort to ensure that we were successful, Kandra has! I would encourage you to consider Tips Medical Billing for integration of the use of medical insurance into your dental practice.
- Wes Moore, DDS, FAGD, MICOI, DIDIA
I had the pleasure of having Kendra Sellers from Tips Medical Billing as a consultant for our office. How this venture came about was due to a Dental Surgical Claim that was denied. The insurance company wanted us to coordinate benefits with medical first. Once the claim was denied then patients Dental benefits will kick in. The dental insurance has given us a pre-authorization for the procedure and then denied it once it was submitted.
We had no idea how to proceed. We called Tips and enlisted Kandra to help us sort our claim dilemma. She was patient, thorough and very knowledgeable. Kandra guided us through the complexity of medical billing successfully.
- Edwin R. Figueroa
It is with true pleasure that I am able to provide a testimonial for Kandra!
With her extensive knowledge in dentistry as a hygienist, her approach and guidance to medical billing has a true relevance and validity for our practice.
She is professional, highly responsive, hands on, and has a great passion to share her practical information to our doctors and our team. She has helped to train our lead assistant as she transitions to becoming our onsite medical biller. We have started off with learning how to bill for OAT appliances for treatment of sleep apnea.
Our next journey will be gaining experience to submit trauma and surgical claims.
Medical insurance is a totally different venue than dental insurance. We would not have been successful in such a short amount of time without Kandra’s invaluable insight and support.
If you are considering helping your patients receive the coverage, they deserve by implementing medical billing into your practice then I highly recommend utilizing the services of Pristine Interprofessional Academy to make it successful!
- Thuy Nguyen, DDS Seattle, WA
When engaging someone on medical billing, I would always hear “there’s no possible way it can be done”. “If it were that easy, everyone would do it.” or “it will not work”. So of course my mind was very skeptical. Kandra walked into my Practice and I life in Nov 2019. Kandra flew into town and trained, not just me but my entire team, WOW! At the beginning, as with anything, there was some confusion but in the upcoming weeks we began to put in our work. Kandra was very patient with me and my team and answered the MANY questions we had for her. Kandra keeps us encouraged. 4 months from that point BIG returns began rolling in. I’ve begun receiving remittances from Medical that Financially would make my Day! and it hasn’t stopped. Medical billing is now a pivotal role in our practice and we’ve dedicated a portion of my team to focus strictly on this, Kandra by far has been a tremendous blessing to Me, My Family, and My Team. Thank you Kandra for all of your guidance!
- Dr. William Shelton, DDS New Orleans, LA
Kandra Sellers has been simply invaluable to me as my advocate in addressing a complex medical insurance situation. She dealt with the insurer in the most professional, knowledgeable way, and was tireless in her efforts on my behalf. Benefit delays, the insurer’s lack of helpful communication, and their confusing jargon were all bewildering and dispiriting to me, the wide-eyed layperson, but those obstacles were only clear-cut challenges for Kandra — challenges she ultimately mastered, to my great relief and satisfaction. I’m very certain my benefits outcome would have been far less positive without her. As an added bonus, she is delightful to deal with; she helped me maintain perspective and a sense of humor throughout a long, drawn-out campaign to claim my rightful benefits. In short, I can heartily recommend her professional services with confidence and honest enthusiasm.